Something not right? Tell us.
If a machine took your money and did not make your drink, or something is not working as it should, this is the quickest way to reach us. Most refunds are handled automatically, and anything we cannot fix remotely goes to a technician.
Drink not delivered
Most failed drinks are refunded automatically to the card you paid with, usually within a few minutes. If yours has not appeared, tell us the last four digits of the card and roughly when it happened.
Machine fault
Tell us where the machine is and what it is doing. We can see most faults remotely and will dispatch a technician if it needs one.
Host a machine
Looking to put a machine on your site rather than report a problem? That is on the contact page.
Prefer to talk? Email support@flying-turtle.uk or call +44 7438 875437. How the service works day to day is explained on the service page, and common questions are answered in the FAQ.
Report a problem.
The more you can tell us about which machine and when, the faster we can sort it out.
What happens next
You will get a reply from a person, not an autoresponder. Refund requests are checked against the machine's own record of the transaction.
Your details
We use what you send only to deal with your request. See our privacy policy.
We’ve got your message.
We aim to reply the same working day. For anything urgent, call +44 7438 875437.