FAQ
Frequently asked questions
Quick answers to the things people ask us most. Still stuck? We’re a message away.
My drink failed to dispense. How do I get a refund?
If your drink didn’t come out, you won’t be left out of pocket. Email us at contact@flying-turtle.uk with the machine’s location and the rough date and time, and — if you paid by card — the last four digits of the card used.
We’ll verify the failed transaction and refund you in full, usually within 3–5 working days.
My drink was made incorrectly. How do I get a refund?
We’re sorry it wasn’t right. Get in touch at contact@flying-turtle.uk telling us what you ordered and what you received, along with the machine location and the date and time.
We’ll arrange a refund or a replacement drink — whichever you’d prefer.
How do I make a complaint?
Email contact@flying-turtle.uk with the details and we’ll look into it personally. Let us know the machine location, what happened, and how you’d like it put right.
We aim to reply to every complaint within two working days.